FAQs
❓ Frequently Asked Questions (FAQs)
🔹 About the Products
1. Are OMAN Naturals products completely natural?
Yes, all our products are made using natural, plant-based ingredients with no harmful chemicals or artificial additives.
2. Do I need a prescription to use your oils, syrups, or supplements?
No, our products are herbal and do not require a prescription.
3. Are your products safe for daily use?
Absolutely! Our products are formulated for regular use and are gentle on the body, skin, and digestive system.
4. What is the shelf life of your products?
Most products have a shelf life of 24 months to 36 months. Please check the packaging for specific expiry dates.
5. Are your skincare products suitable for sensitive skin?
Yes. We use soothing, natural ingredients like aloe vera, neem, and sandalwood which are ideal for sensitive and acne-prone skin.
6. Are the oils cold-pressed?
Yes, all our oils are cold-pressed to retain maximum nutritional value and purity.
🔹 Usage & Dosage
7. How should I use the herbal syrups (like Livrtop, Cough Syrup, Gassolace)?
Dosage instructions are provided on each label. Typically, 1-2 teaspoons twice a day based on the condition.
8. Can I use more than one product at the same time?
Yes, our products are designed to complement each other. For example, you can use a supplement along with a syrup or topical oil.
9. Are your health supplements safe for vegetarians?
Yes, all our supplements are vegetarian and free from animal-derived ingredients.
10. Can your pain oil be used for all age groups?
It is suitable for adults and children.
🔹 Shipping & Returns
11. What are your shipping charges?
Shipping is free on orders above ₹499. A nominal fee is charged for smaller orders, visible at checkout.
12. How long does delivery take?
Orders are dispatched within 24–48 hours. Delivery time is usually 3–7 business days based on your location.
13. Can I return or exchange a product?
Yes. We have a 7-day return policy for unused and unopened products. Visit our Return Policy page for details.
14. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS. You can also track orders from your account dashboard.
🔹 Trust & Quality Assurance
15. Are your products lab tested?
Yes, all products undergo rigorous quality checks and are lab-tested to ensure safety and efficacy.
16. Do you test on animals?
No. All our products are 100% cruelty-free and ethically manufactured.
17. Do you follow Ayurvedic formulation guidelines?
Yes, our formulations are inspired by ancient Ayurvedic texts and developed by expert practitioners.
18. Where are your products manufactured?
Our products are manufactured in India in GMP-certified facilities.
🔹 Ordering & Support
19. How do I place an order?
Simply browse our collections, click on your desired product, and follow the checkout steps. You can pay via UPI, card, or cash on delivery.
20. What if I receive a damaged product?
Please contact us within 24 hours of delivery with images of the damaged product. We’ll replace or refund it based on the situation.
21. How can I contact customer care?
You can reach us via the Contact Us page, or email us at [info@omannaturals.com] or WhatsApp at [+91-9810910998].